Contact Us
Got a question about one of the crypto casinos we've reviewed, spotted something that needs updating, or just want to flag feedback on how we rank sites? This page covers the ways to reach Bitcoin Casinos and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and aim to respond within a couple of business days, though volume can occasionally push that out a little longer.
When you write in, it helps to be specific. A few examples of the kind of thing we're well placed to answer:
- Corrections or updates to a review — for example, if a site listed under our Non GamStop casinos comparison has changed its bonus terms, coin support, or licensing
- Questions about how we score and rank the crypto casinos on this site
- General feedback on the site, its content, or its usability
- Requests to correct factual errors you've spotted in any of our pages
What we can't do
We're an independent review and comparison site, not a casino operator, payment processor, or licensing body. That means there are some things outside what we can help with:
- We can't access, close, or verify your account at any crypto casino — that has to go through the site itself
- We can't process withdrawals, resolve deposit issues, or intervene in a dispute between you and an operator
- We can't offer tax or legal advice — if you have questions about how gambling winnings or crypto gains are taxed, a qualified accountant or tax professional is the right call, not us
- We don't provide financial advice on cryptocurrency itself, including price movements or when to buy or hold coins
If your issue relates to a specific casino — a delayed payout, a bonus dispute, or an account problem — your first step should always be that casino's own customer support team, since we have no ability to act on your behalf.
If gambling is becoming a problem
If you or someone you know is struggling to control gambling, free and confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. It's worth knowing that offshore crypto casinos, unlike state-regulated US operators, often don't offer the same built-in self-exclusion tools or player protections, so it may take more initiative on your part to set limits or step away. Our Responsible Gambling page has more detail on tools and support options, and it's worth a read regardless of whether you're currently having any issues.
Before you write in about rankings
We get a fair number of messages asking how a particular site made our top 10, or why one is ranked above another. Our reviews weigh things like supported cryptocurrencies, game variety, payout speed, licensing, and how straightforward the verification process actually is. Commission from any casino we link to never determines position — a site's placement reflects our editorial assessment, not a payment. If you think we've got something factually wrong in a review, that's exactly the kind of thing worth emailing us about, and we'll look into it.
A note on age and eligibility
This site, and the crypto casinos it reviews, are intended for adults only — 18+ or 21+ depending on the operator and the laws of your state. If you're contacting us with a question about eligibility, bear in mind that offshore crypto casinos operate in a legal grey area for US players: they're typically licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator, and availability varies by state. We can point you to general information, such as our About Us page or our Terms and Conditions, but you should always check your own state's laws before playing.